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Privacy Policy

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At Polly's Garden, I respect your privacy and am committed to protecting any personal information you share with me.

This Privacy Policy explains what information I collect, how I use it, and your rights regarding that information when you visit my website or enquire about my services.

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Who I Am

Polly's Garden is owned and operated by Sally Pearce.

Email: sally@pollysgarden.co.uk

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Information I Collect

When you contact me through my website, email, or enquiry forms, I may collect:

  • Your name

  • Email address

  • Telephone number

  • Wedding date

  • Wedding venue

  • Details about your wedding flowers and requirements

  • Any other information you choose to provide

I may also collect anonymous information about how visitors use my website, including IP addresses, browser type and pages visited.

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How I Use Your Information

I use your information to:

  • Respond to enquiries

  • Prepare quotations and proposals

  • Provide wedding floristry services

  • Manage bookings and client communications

  • Send you beautiful updates or floral inspiration, if you have given us permission to do so.

  • Improve my website and customer experience

  • Meet legal, accounting and business obligations

  • Maintain accurate financial records for tax purposes.

I will only use your information where I have a lawful basis to do so.​

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Marketing Communications

If you choose to subscribe to my newsletter or marketing communications, I may occasionally send updates, inspiration, news and offers relating to Polly's Garden.  If you enquire about my services, I may contact you regarding your wedding flowers and send information, advice and inspiration relevant to your enquiry and wedding planning. You may opt out of these communications at any time.

You can unsubscribe at any time by following the link in my emails or by contacting me directly.

I will never sell, rent or share your personal information with third parties for marketing purposes.

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Cookies and Website Analytics

This website may use cookies and analytics tools (Google Analytics) to understand how visitors use the site and to improve performance and user experience.

Cookies are small files stored on your device that help websites function effectively.

You can control or disable cookies through your browser settings.

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Third-Party Services

We never sell your personal data.

I may use trusted third-party providers to support my business and website operation, including website hosting, analytics, email marketing (Mailerlite) and payment processing services.

These providers only receive the information necessary to perform their services and are required to handle your data securely.

We may share your wedding date and floral brief with your venue or wedding planner to ensure a seamless setup on the day.

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Data Retention

I will only keep your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax and accounting requirements.

When information is no longer required, it will be securely deleted.

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Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information I hold about you

  • Request correction of inaccurate information

  • Request deletion of your information where appropriate

  • You can ask for your data to be transferred to another provider.

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • You have rights regarding decisions made without human involvement (we do not currently use such systems).

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please email sally@pollysgarden.co.uk.

For more information about your rights, please visit the ICO website.

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Data Security

We take the security of your information seriously and use appropriate technical measures within Google Workspace and our payment processors to keep your data safe. While no electronic transmission is 100% secure, we take all reasonable steps to protect your personal information from unauthorised access or disclosure.

 

How to Make a Data Protection Complaint

If you are unhappy with how your personal data has been handled, please contact us so we can look into it for you.

Contact:Sally sally@pollysgarden.co.uk

Please include your name, contact details, a description of your concern, and what you would like us to do. We will acknowledge your complaint within 30 days and investigate without undue delay. We will keep you informed of our progress and provide a final outcome.

If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

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Third-Party Links

My website may contain links to external websites. I am not responsible for the content or privacy practices of those websites and encourage you to review their privacy policies separately.

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Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

Any updates will be posted on this page.

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Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Sally Pearce
Polly's Garden
sally@pollysgarden.co.uk

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Last updated: June 2026

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